CLASSIC-CHIC

 

Frequently Asked Questions

Q: Is Classic-Chic.net an authorized dealer or agent of any of the designers whose goods are offered on this site?

A: Classic-Chic is NOT and does not claim to be, an authorized dealer of any brand advertised on our website nor do any of these brands endorse or participate in this website.

Q: Are items sold by Classic-chic.net guaranteed to be authentic?

A: Yes, all items offered by Classic-Chic are guaranteed by Classic-Chic, and Classic-Chic alone, to be authentic and manufactured by the designer in each item described. We proudly stand behind the authenticity of our goods. Classic-Chic is NOT an authorized dealer or agent of any of the designers whose goods are offered on this site. Classic-Chic is the sole warrantor of all brands sold on our website. Classic-Chic is not, and does not claim to be, an authorized dealer of any brand advertised on our website nor do any of these brands endorse or participate in this website. In the event that any of the goods do not meet the foregoing guarantee or warrantee, you may return the goods to Classic-Chic for a full refund of your purchase price less shipping and handling.

Q: How often is new merchandise posted to the site?

A: New items arrive weekly and are posted upon arrival. Check back often! You'd hate to miss that "piece of a lifetime"!

Q: What does the condition of an item mean?

A: All items on the Classic-Chic website are new or designer recycled garments. Some items were presentation pieces in trunk and runway shows. The condition of each item is displayed along with other information about the item. As a general rule of thumb, the following conditions are used to describe our garments and accessories:

NWT indicates that the item is brand new with hang tags/price tags still attached.
NIB indicates that the item is brand new and in the designer’s original box.
NEW indicates that the item has never been worn. Price tags may still be attached.
MINT indicates that an item has been worn less than five times and is in pristine condition
EXCELLENT indicates that an item has been worn or used sparingly. It has no flaws or marks unless noted otherwise.
VERY GOOD indicates that an item is generally in excellent shape but may have the odd mark or pull

Q: What forms of payment do you accept?

A: Classic-Chic accepts American Express, MasterCard, and Visa through PayPal. Money orders, wire transfers or cashier's checks will not be accepted unless advance arrangements have been made with Classic-Chic.

Q: Does Classic-Chic ship internationally?

A: Definitely! We ship to destinations worldwide. Whether you are in Tokyo, Paris, Sydney, Shanghai, or Toronto, Classic-Chic will ship to you. Shipping fees are a flat $35 and DO NOT include insurance. International parcels are insured at the customer's request only. When an international parcel is insured, the insured amount and the declared amount for customs purposes must match exactly. Customs fees, duty and other third party fees may apply. These charges are the responsibility of the buyer, as the seller has no control over the customs duties imposed by the various countries. International customers that do not purchase optional insurance are limited to a $100 recovery if an item is lost, stolen, or damaged. Seller is not responsible for items shipped internationally that are uninsured.

Q: Do you have repeat customers?

A: Absolutely! Thousands of satisfied customers have shopped with Classic-Chic. Most of them have become "customers for life". Want their word for it? Click here for thousands of testimonials from customers that have shopped with us!

Q: I received an item from Classic-Chic and although it is exactly as described, it does not fit me and/or I have decided that I do not like the color. Is it returnable?

A: All items offered for sale by Classic-Chic are offered in an "as is" condition. The items are described as accurately as possible. As many items are consignments, all sales are final. Please feel free to ask all questions about a particular item BEFORE making your purchase. In odd cases where an item return is permitted, a 30% restocking fee will apply. In addition, shipping fees are not refundable.

Q: I received an item from Classic-Chic. The item purchased was a size 40 but the item received was a size 36. What should I do?

A: If an item is received by you that is the wrong size or color or an incorrect item was shipped by Classic-Chic, please notify us immediately by email. Such contact should be made within 48 hours of receiving the merchandise. Classic-Chic will immediately make arrangements for the return of the wrongly shipped merchandise. The item will be immediately replaced with the correct item. In such cases where the intended purchase is no longer available, Classic-Chic will immediately refund the cost of the item plus all shipping costs to the buyer.

Q: I have new or mint Chanel and Hermes pieces. Will Classic-Chic buy them from me outright or must I consign them?

A: Classic-Chic purchases with immediate cash new and mint Chanel, Hermes, YSL, Prada, Gucci, Pucci, Fendi, and Leiber pieces. Top dollar is paid for such pieces. Other pieces may be acceptable for consignment. Please contact Classic-Chic by email for terms and conditions.

Q: May I put an item on hold?

A: No, sorry. If you think that you want it, commit to it now or it may be gone in a flash. Once an item has been ordered, it is marked "sold" and will remain this way until the buyer receives the order safely. If there is a problem with payment, the "sold" tag may come off of the item and it may be available for purchase again. This isn't likely but it may happen! If you are dying for an item that someone else scooped up, email me and let me know. If the order is not completed for some reason, I'll email you first to let you know that it is once again available.

Q: Does Classic-Chic have a traditional “bricks and mortar” shop?

A: No, Classic-Chic is an "online boutique" with a digital catalog available to women all over the world. You no longer have to live in New York, Paris, London, Hong Kong, or Tokyo to have access to the best that couture has to offer. And even better, you'll never have to pay full price or "fool price" again! Our inventory is ever changing and suitable for the fashionistas of the moment to the ladies who lunch. You can shop online 24/7 without ever leaving your home!



 
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Classic-Chic is NOT an authorized dealer or agent of any of the designers whose goods are offered on this site. Classic-Chic is the sole warrantor of all brands sold on our website. Classic-Chic is not and does not claim to be, an authorized dealer of any brand advertised on our website nor do any of these brands endorse or participate in this website.